All questions related to your profile and managing it

• How can I change my password? 423
• I play in several clubs, can I have a single login? 262
• I have a single account across several clubs, how do I choose which club to display? 198
• A family member wants to become a member, can I add them? 146
• How do I book for a family member? 13
• I've lost my password. How can I recover it? 236
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 22
• How do I change the site language? 19
• How do I set my personal access code? 21
• My data: download, leave the club, delete my account 10
• How do I become a club member online? 14

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 146
• Why are some cells pink on the board? 374
• How can I make a booking 937
• How can I book with a guest? 249
• How can I edit a booking? 191
• How can I delete a booking? 299
• All courts are occupied. Can I join the waiting list? 80
• What payment methods are available to me for a booking? 107
• How to create an open booking 43
• How to join an open match 37
• Where can I find the court access code (door code)? 21
• How do I withdraw from an open match? 19
• How do I view my booking history? 19
• How do I see the weekly schedule? 16
• How do I find and book at another club? 18

How do I register for a camp or a school?

• Sign up for a tennis lesson 103

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 22
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 15
• How do I use my restaurant vouchers? 11
• How do I view and pay my invoices? 19
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 14

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 18
• How do I join my club's WhatsApp groups? 17
• How do I take part in the Défi-Plugin (challenge tournament)? 20

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 14
• How do I turn on dark mode? 13
• How do I install the Plugin.ch mobile app? 17
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 18

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 16
• The administration home page 21

• Manage access 52
• Manage membership cards 41
• Manage clubhouse 29
• Manage restaurant credit 26
• Manage email sending 18
• Manage invoicing 22
• Manage member groups 20
• Manage registrations 13
• Manage special days 24
• Manage offers 26
• Manage online payments 22
• Manage billing regions 21
• Manage the club manager 22
• Manage challenge tournaments 24
• Manage RFID validation 27
• Manage general settings 17
• Setting up the accounts (general ledger) 23
• Configure EBICS: connect Plugin.ch to your bank 19
• Gate access log 23
• Manage multiple buildings 20

• Create a new court 35
• Manage court groups 40
• Manage booking periods 46
• Manage court usage 32
• List, edit, or delete a court 22
• Manage sports 23
• Close courts 19

• Create a new season 33
• Edit or delete a season 29
• Open the winter season by copying last season 17
• Link a sport to a season 20

• Manage recurrence authorizations 25
• Manage restrictions 22
• Manage subscription type 42
• Create booking prices: per session or per season 18
• Check rates with the rate grid 20
• Manage non-member and pay-as-you-go deductions 10
• Booking without a subscription: the guest subscription 15

• Create an item 30
• Assign an item to a member 12
• Edit or delete an item 21
• Delete an item assigned to a member 15
• Import linked items from Excel 18

• Display the member list 29
• Create a new member 44
• View a member's detailed information 22
• Display a member's operational data 23
• Manage member subscriptions 23
• Import member data 21
• Print member cards 12
• Print and export the member list 20
• Charge an item to a member or a group 17
• Link a member to a group 24
• Edit and delete a member 19
• Search for a member 22
• Managing duplicates: merging two profiles 20
• Managing units to be deducted: personalised hours and non-members 16
• Manage Swiss Tennis licenses 22
• Topping up a member's wallet 16
• Find and reactivate a removed member 14
• Issue a certificate for a member 23
• Managing families 22
• Handling erasure requests (GDPR) 25

• Add a new sponsor 27
• Invoice sponsors 25
• Re-invoice sponsors 24

• Assign and remove a role 21
• Roles and access: create and edit a role 28

• Gérer son école de tennis : la marche à suivre 15
• Activating the Lessons module 30
• Creating lesson items 23
• Create, edit, and delete a lesson 21
• Manage lesson groups 30
• Manage lesson enrollments 30
• Prerequisite 36
• Invoice and reminder texts 14
• Teachers' schedule 22
• Grouped payments of registrations (basket) 23
• Change the rate of a registration 12
• Copy a lesson for the next season 19
• Changements en cours de saison 10
• Cancel or make up a lesson 17
• Ce que fait le prof 26
• Prix, membres et non-membres 19
• Paiement en ligne et facturation 17
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 18
• Résoudre les conflits de planning 11
• Proposer des créneaux de préférence 18
• Placer les élèves automatiquement 19
• Envoyer son planning à un professeur 15
• Préparer le planning de la semaine 13
• Reprendre les groupes de la saison passée 17

• Complete management of equipment rental 21

• Find old invoice groups (archives) 26
• Invoice considerations and display 19
• Create invoices 33
• Send invoices by email 15
• Manage payment reminders 20
• Print invoices 16
• List and search invoices 22
• Edit and delete invoices 19
• Invoicing a membership fee or an item: what's the difference? 9
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 21
• Manage family discounts 19
• Import accounts from Excel 21
• Carry an overpayment over to the next invoice 12
• How invoice dates are calculated 19
• Annuler une facture ou une ligne déjà comptabilisée 14
• Transit accounts for online payments 23
• Cancel a reminder and go back to the original invoice 24

• List of bank payments 17
• Processing via bank files 19
• Process a manual payment 28

• Process installments 29

• Managing bookings in the schedule 48
• Configure and use open matches 31
• Manage the set times 14
• Create a promo code and use it 20
• Refund a fixed-hour session that was released and taken again 20
• Moving a booking and creating a recurrence in the schedule 17
• Creating and managing recurrences 13
• The weekly view and the all-sports view 13
• The cash journal and the history of a booking 20
• Manage cash register prices 23
• Offering items with a booking 24
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 13
• A fixed hour cannot be added: nothing is displayed 23

• Manage automatic emails 26
• Sending bulk emails 16
• Manage messages 34
• History of sent emails 15
• Writing an e-mail with the editor 21
• Birthday and inactive member e-mails 18

• Manage challenge tournaments 22

• Enable partner search 27

• The statistics dashboard 12
• Invoicing bookings from the statistics 11

• Access the program 37
• Booking by a member 45

• Creating and configuring a lesson 30
• Sign up for a tennis lesson 32
• Managing registrations (administrator) 25
• Managing groups and the schedule 25
• Tennis lesson invoicing 25
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 27
• Special cases: minor salary, young people, pensioners, LPP 24
• Running the monthly payroll 18
• Entering a compensated absence (army, maternity, illness, accident) 14
• The 13th salary and holidays for hourly employees 13
• Paying salaries and reconciling them with the bank 12
• Correcting an approved payslip 27
• Salary certificates and annual lists 12

You'll find all the questions about booking without an account

• How can I book if I don't have an account 856
• Where can I find available courts in my area? 121
• How can I edit/cancel my booking if I don't have an account? 143