All questions related to your profile and managing it

• How can I change my password? 407
• I play in several clubs, can I have a single login? 256
• I have a single account across several clubs, how do I choose which club to display? 185
• A family member wants to become a member, can I add them? 143
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 1
• I have several accounts: how do I merge them into a single login? 10
• How do I change the site language? 9
• How do I set my personal access code? 3
• My data: download, leave the club, delete my account 1
• How do I become a club member online? 3

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 370
• How can I make a booking 928
• How can I book with a guest? 236
• How can I edit a booking? 182
• How can I delete a booking? 282
• All courts are occupied. Can I join the waiting list? 70
• What payment methods are available to me for a booking? 90
• How to create an open booking 34
• How to join an open match 22
• Where can I find the court access code (door code)? 11
• How do I withdraw from an open match? 13
• How do I view my booking history? 1
• How do I see the weekly schedule? 5
• How do I find and book at another club? 11

How do I register for a camp or a school?

• Sign up for a tennis lesson 89

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 8
• How do I pay for a booking with my wallet? 6
• How do I split the payment with my partner? 9
• How do I use my restaurant vouchers? 8
• How do I view and pay my invoices? 14
• How do I download my certificates? 9
• How do I send money from my wallet to another member? 2

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 7
• How do I join my club's WhatsApp groups? 4
• How do I take part in the Défi-Plugin (challenge tournament)? 13

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 4
• How do I turn on dark mode? 13
• How do I install the Plugin.ch mobile app? 12
• How do I choose the notifications I receive on my phone? 3
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 13
• The administration home page 6

• Manage access 38
• Manage membership cards 29
• Manage clubhouse 11
• Manage restaurant credit 17
• Manage email sending 19
• Manage invoicing 8
• Manage member groups 18
• Manage registrations 28
• Manage special days 14
• Manage offers 11
• Manage online payments 19
• Manage billing regions 5
• Manage the club manager 17
• Manage challenge tournaments 11
• Manage RFID validation 15
• Manage general settings 11
• Setting up the accounts (general ledger) 10
• Configure EBICS: connect Plugin.ch to your bank 5
• Gate access log 6
• Manage multiple buildings 12

• Create a new court 24
• Manage court groups 26
• Manage booking periods 28
• Manage court usage 20
• List, edit, or delete a court 12
• Manage sports 9
• Close courts 5

• Create a new season 23
• Edit or delete a season 15
• Open the winter season by copying last season 1
• Link a sport to a season 11

• Manage recurrence authorizations 13
• Manage restrictions 25
• Manage subscription type 36
• Create booking prices: per session or per season 13
• Check rates with the rate grid 6
• Manage non-member and pay-as-you-go deductions 3
• Booking without a subscription: the guest subscription 10

• Create an item 17
• Assign an item to a member 6
• Edit or delete an item 6
• Delete an item assigned to a member 5
• Import linked items from Excel 1

• Display the member list 27
• Create a new member 43
• View a member's detailed information 15
• Display a member's operational data 12
• Manage member subscriptions 8
• Import member data 4
• Print member cards 5
• Print and export the member list 11
• Charge an item to a member or a group 10
• Link a member to a group 16
• Edit and delete a member 7
• Search for a member 5
• Managing duplicates: merging two profiles 18
• Managing units to be deducted: personalised hours and non-members 18
• Manage Swiss Tennis licenses 10
• Topping up a member's wallet 12
• Find and reactivate a removed member 5
• Issue a certificate for a member 9
• Managing families 7
• Handling erasure requests (GDPR) 11

• Add a new sponsor 21
• Invoice sponsors 9
• Re-invoice sponsors 13

• Assign and remove a role 9
• Roles and access: create and edit a role 11

• Gérer son école de tennis : la marche à suivre 7
• Activating the Lessons module 24
• Creating lesson items 13
• Create, edit, and delete a lesson 12
• Manage lesson groups 19
• Manage lesson enrollments 25
• Prerequisite 21
• Invoice and reminder texts 7
• Teachers' schedule 11
• Grouped payments of registrations (basket) 10
• Change the rate of a registration 2
• Copy a lesson for the next season 6
• Changements en cours de saison 1
• Cancel or make up a lesson 4
• Ce que fait le prof 5
• Prix, membres et non-membres 9
• Paiement en ligne et facturation 5
• N° AVS et export Jeunesse et Sport 5
• Questions fréquentes sur les cours 1
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 5
• Placer les élèves automatiquement 2
• Envoyer son planning à un professeur 1
• Préparer le planning de la semaine 1
• Reprendre les groupes de la saison passée 4

• Complete management of equipment rental 12

• Find old invoice groups (archives) 13
• Invoice considerations and display 8
• Create invoices 20
• Send invoices by email 9
• Manage payment reminders 8
• Print invoices 13
• List and search invoices 8
• Edit and delete invoices 8
• Invoicing a membership fee or an item: what's the difference? 0
• Automatic reminders for e-mail invoices 14
• Keeping the accounts with the general ledger 6
• Manage family discounts 3
• Import accounts from Excel 12
• Carry an overpayment over to the next invoice 14
• How invoice dates are calculated 9
• Annuler une facture ou une ligne déjà comptabilisée 8
• Transit accounts for online payments 6
• Cancel a reminder and go back to the original invoice 9

• List of bank payments 6
• Processing via bank files 6
• Process a manual payment 19

• Process installments 13

• Managing bookings in the schedule 57
• Configure and use open matches 15
• Manage the set times 19
• Create a promo code and use it 8
• Refund a fixed-hour session that was released and taken again 2
• Moving a booking and creating a recurrence in the schedule 5
• Creating and managing recurrences 9
• The weekly view and the all-sports view 2
• The cash journal and the history of a booking 6
• Manage cash register prices 8
• Offering items with a booking 8
• Deleted bookings and deletion records 2
• Replace a player on a fixed hour 4
• A fixed hour cannot be added: nothing is displayed 13

• Manage automatic emails 16
• Sending bulk emails 19
• Manage messages 16
• History of sent emails 4
• Writing an e-mail with the editor 5
• Birthday and inactive member e-mails 15

• Manage challenge tournaments 17

• Enable partner search 16

• The statistics dashboard 8
• Invoicing bookings from the statistics 3

• Access the program 19
• Booking by a member 43

• Creating and configuring a lesson 19
• Sign up for a tennis lesson 23
• Managing registrations (administrator) 12
• Managing groups and the schedule 12
• Tennis lesson invoicing 13
• Invoicing check and Youth and Sport export 14

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 6
• Special cases: minor salary, young people, pensioners, LPP 14
• Running the monthly payroll 2
• Entering a compensated absence (army, maternity, illness, accident) 3
• The 13th salary and holidays for hourly employees 0
• Paying salaries and reconciling them with the bank 5
• Correcting an approved payslip 9
• Salary certificates and annual lists 6

You'll find all the questions about booking without an account

• How can I book if I don't have an account 857
• Where can I find available courts in my area? 115
• How can I edit/cancel my booking if I don't have an account? 137